Privacy Policy

1. Information Collection and Use

NYCE Telehealth by East Coast Telepsychiatry ("we," "our," or "us") is committed to protecting your privacy. This section outlines the types of information we collect and how it is utilized to provide you with telehealth services.

What Data is Collected

• Personal Identification Information: Name, date of birth, email address, phone number, and physical address.
• Health and Medical Information: Medical history, current symptoms, treatment records, insurance information, and consultation notes.
• Technical Data: IP address, browser type, device identifiers, and usage logs when interacting with our digital platform.

How We Use Your Data

• To provide, coordinate, and manage your personalized treatment planning and therapy services.
• To process insurance claims and handle billing operations.
• To communicate with you regarding appointments, follow-ups, and changes to our services.
• To improve the functionality, safety, and security of our telehealth platform.

2. Data Security and HIPAA Compliance

Safeguarding your sensitive health information is our highest priority. We employ industry-standard security measures to ensure your data remains confidential and protected against unauthorized access.

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Data at rest is secured with AES-256 encryption.
• Access Controls: Access to your electronic health records is strictly limited to authorized clinicians and staff who require this information to perform their duties.
• Compliance Standards: Our platform and operational procedures are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.

3. User Rights and Choices

You maintain significant control over the personal and health information we collect about you.

• Data Access: You have the right to request a copy of your personal and medical records held by us.
• Correction: If you believe your information is inaccurate or incomplete, you may request amendments to your records.
• Deletion Rights: You may request the deletion of non-medical personal data. Please note that medical records must be retained for specific periods as mandated by New York state and federal laws.

4. Cookie and Tracking Policies

Our website utilizes cookies and similar tracking technologies to enhance user experience and analyze site performance.

• Essential Cookies: Required for the basic operation of our platform, such as securing your session during intake.
• Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our website. These cookies collect aggregate, anonymous data.
• Opt-Out Options: You can manage or disable cookies through your browser settings. Opting out of essential cookies may limit your ability to use certain features of our platform.

5. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our designated Privacy Officer: